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SuperUtilizer Programs and Ambulatory ICUs: Wellspan Health Initiatives and Perspectives
Wellspan Health's Healthy York Network (HYN) in York PA, is a collaboration of York, Gettysburg, Memorial, and Hanover Hospitals along with Family First Health, WellSpan Health Medical Group, and independent physicians. HYN developed a six- month pilot using a virtual team to attempt to intervene with a small number of WellSpan Health patients who were termed “SuperUtilizers” - small number of HYN patients were consuming a large amount of resources.

The pilot began in February 2011 with the care of each patient was coordinated by their already established primary care provider (PCP). Various interventions were used with the patients. Monthly Community Care Coordination meetings provided PCPs the opportunity to collaborate with other pilot PCPs as well as other individuals who offered themselves and their areas of expertise as members of the PCP’s “virtual team”.

WellSpan supported the development of what it saw as the next evolution of intervention for High Utilizers – an Ambulatory Intensive Care Unit called “BRIDGES TO HEALTH”. BRIDGES TO HEALTH patients are those whose needs have not been fully met by the traditional primary care, leading them to rely heavily on inpatient and Emergency Department services. The BRIDGES TO HEALTH clinical team includes a primary care physician, a social worker, and an RN and LPN.

WellSpan believes that both its SuperUtilizer Pilot and now it’s Ambulatory ICU model, BRIDGES TO HEALTH, have been successful, improving the quality of life for patients, decreasing inpatient and ED costs, and providing an important learning for the health system that will be critical in the new health care environment.

Please join us on Wednesday, June 12, 2013. 1PM Eastern, as Chris Echterling MD, Medical Director of Bridges to Health and the Healthy York Network and Nina Sofie LeGrand , BA, MHA, Program Supervisor at WellSpan Bridges to Health discuss how WellSpan Health successfully transitioned a virtual SuperUtilizer Pilot to a dedicated Ambulatory Intensive Care Unit model, and provides perspectives on other SuperUtilizer programs and state initiatives.
Learning Objectives
Participants will be able to:
  1. Explore the case experience of Wellspan Health's Healthy York Network patient population and its virtual SuperUtilizer Pilot and BRIDGES TO HEALTH programs.
  2. Understand the issues and implications surrounding the decision-making process leading HYN to propose and develop its initiatives.
  3. Review the development of SuperUtilizer criteria for patient identification, with patterns of care including frequent use of the Emergency Department (ED) for non-urgent needs as well as frequent potentially preventable readmissions to the hospital.
  4. Ascertain the specific patient interventions deployed under the HYN programs.
  5. Identify the coordination considerations with patient primary care physicians and other team members.
  6. Examine the results to date from the HYN Superutilizer pilot and dedicated Ambulatory Intensive Care Unit.
  7. Consider the implications of the Wellspan Health initiatives and other SuperUtilizer programs and state initiatives.
  8. Engage in interactive learning through online question submission, attendee feedback and opportunity for follow-up questions, and networking with attendees, faculty and other professionals through a dedicated LinkedIn group.
Who Should Attend

Interested attendees would include:

  • C-Suite Executives
  • Medical Directors
  • Quality Management Executives and Staff
  • Care Management Executives and Staff
  • Innovation and Transformation Executives
  • Provider Contracting Executives and Staff
  • Provider Network Executives and Staff
  • Strategy, and Planning Executives and Staff  
  • Business Intelligence Executives and Staff
  • Other Interested Parties

Attendees would represent organizations including:

  • Provider Networks
  • Hospitals
  • Medical Groups
  • Accountable Care Organizations
  • Patient-Centered Medical Homes
  • Health Plans
  • Government Agencies
  • Care Management Organizations
  • Pharmaceutical Organizations
  • Solutions Providers
  • Associations, Institutes and Research Organizations
  • Media
  • Other Interested Parties
SuperUtilizer Programs and Ambulatory ICUs: Wellspan Health Initiatives and Perspectives
  Individual Registration Fee: $195. webinar flash drive with video syncing slides and recorded audio, plus presentation pdf file: $45 for attendees; $260 for non-attendees after the event. Register online.  
Register Now Corporate Site licensing also available. Click here to register or call 209.577.4888 We look forward to your participation in this event!
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